Refund Policy

Last updated: [Date]

1. Scope of This Policy
This Refund Policy applies only to payments made directly to etarad for platform services, such as subscription packages, featured listing upgrades, and promotional ad placements. It does not apply to transactions between buyers and sellers conducted through the platform — etarad is not a party to those transactions, and disputes regarding items purchased or sold should be resolved directly between the users involved, in accordance with our Terms & Conditions.

2. Subscription and Featured Listing Fees

• Fees paid for subscription packages or featured/premium listings are generally non-refundable once the service has been activated.
• If a technical error on our part results in a service not being delivered as described (e.g., a featured listing that failed to display), contact us within [7] days and we will investigate and issue a correction or refund at our discretion.

3. Accidental or Duplicate Charges
If you believe you were charged in error or charged more than once for the same service, contact us within [14] days of the charge with your account details and transaction reference. Verified duplicate or erroneous charges will be refunded to the original payment method.

4. Cancellations

• You may cancel an active subscription at any time; cancellation will take effect at the end of the current billing period, and no partial refund will be issued for the remaining period unless required by law.
• One-time purchases (e.g., a single featured listing) cannot be cancelled once activated.

5. How Refunds Are Processed
Approved refunds will be issued to the original payment method used, within [X] business days, subject to processing times of the relevant payment provider (bank transfer, mobile money, card payment, etc.).

6. Non-Refundable Circumstances
Refunds will not be issued where:

• The service was delivered as described
• The request is made after the applicable window stated above
• The account has been suspended or terminated for violating our Terms & Conditions

7. Contact Us
For refund requests or billing questions, contact us at [support email / contact info] with your account details and proof of payment.